Changes in consumer law:
From 13 June 2014 the new Consumer Contracts Regulations came into force. They apply to all purchases you make at a distance, either online, mail order, or over the phone. The Consumer Contracts Regulations replace the Distance Selling Regulations. Read on to find out what your rights are under the new rules.
Cooling-off period for online goods:
Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.
As this 14-day period is the time you have to decide whether to cancel, the seller can’t say that you must have returned the goods within this time frame. There are some orders where you won't have the right to cancel i.e. items that are bespoke or personalised.
Cancelling your order:
The Consumer Contracts Regulations states that the cancellation of an order must be in writing, an email is an acceptable method, please email me firstname.lastname@example.org with the full details of the order you wish to cancel and I will confirm receipt of your order cancellation by email together with details for the return and refund of your item. Postage costs are not refundable on cancelled orders.
Your refund will be issued via the same method of payment used to purchase the product i.e. PayPal – no fee will be imposed for a refund.
Updated: 10th June 2019